Last updated: December 3, 2025
At JSBCloud, we place the utmost importance on protecting your personal data. This privacy policy informs you about how we collect, use, and protect your data, in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and the French Data Protection Act.
The data controller for personal data is:
For any questions regarding your personal data, you can contact our Data Protection Officer (DPO) at the address above.
As part of our services, we collect the following categories of data:
Your data is processed for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Managing your customer account | Contract performance |
| Providing hosting services | Contract performance |
| Billing and payments | Contract performance / Legal obligation |
| Technical support | Contract performance |
| Fraud prevention | Legitimate interest |
| Sending communications (newsletter) | Consent |
| Improving our services | Legitimate interest |
| Compliance with legal obligations | Legal obligation |
We retain your personal data only for as long as necessary for the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Active customer profiles | Duration of contractual relationship |
| Inactive customer profiles | Archived after 3 months of inactivity, deleted after 6 months of archiving |
| Empty customer profiles (no service) | Deleted after 6 months from registration |
| Invoices and accounting data | 10 years (legal obligation) |
| Cancelled invoices | Deleted after 30 days |
| Cancelled/pending orders | Deleted after 30 days |
| Fraudulent orders | Deleted after 30 days |
| Support tickets | 3 years after ticket closure |
| Connection logs | 12 months (legal obligation - LCEN) |
| Data after termination | Permanently deleted 30 days after last login |
Note: Orders with active services, paid invoices, or accepted affiliate commissions are not automatically deleted.
Under GDPR, you have the following rights over your personal data:
You can obtain confirmation that data concerning you is being processed and receive a copy.
You can request the correction of inaccurate or incomplete data.
You can request the deletion of your data, subject to our legal retention obligations.
You can request the restriction of processing in certain cases (contesting accuracy, opposing processing, etc.).
You can receive your data in a structured, commonly used format, or request its transfer to another data controller.
You can object to the processing of your data for reasons relating to your particular situation, or to processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you.
To exercise your rights, you can:
We will respond to your request within a maximum of 30 days. This period may be extended by 2 additional months for complex requests, in which case we will inform you.
Important note: Direct deletion of your account by yourself is not available through the client interface for security and compliance reasons. For any deletion request, please contact our DPO.
Under your right to data portability, you can request an export of your data. Exportable data includes:
To request an export, contact our DPO or use the dedicated function in your client area.
Your personal data may be transmitted to the following recipients:
Your data is primarily hosted in France, at the Equinix PA5 datacenter (Paris).
In case of data transfer to a country outside the European Union, we ensure that this country offers an adequate level of protection or that appropriate safeguards are in place:
We implement appropriate technical and organizational measures to protect your data:
In the event of a data breach likely to result in a high risk to your rights and freedoms, we will inform you as soon as possible, in accordance with Article 34 of GDPR.
Our website uses cookies to improve your experience:
We do not use advertising cookies or third-party trackers for marketing purposes. You can manage your cookie preferences through your browser settings.
Our services are intended for adults. We do not knowingly collect personal data from minors under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
We reserve the right to modify this privacy policy at any time. In case of substantial changes, you will be notified by email or via a notification on our website. The last update date is indicated at the top of this document.
If you believe that the processing of your personal data constitutes a violation of GDPR, you have the right to lodge a complaint with the competent supervisory authority:
For any questions regarding this privacy policy or your personal data: